1. Who we are
Rdud (the "App") is operated by TAQNIYA AL-ALIYA LTD (company number 17272167, registered office 182-184 High Street North, London E6 2JA, United Kingdom), together with its business TL4 LTD ("we", "us"). The App is a business messaging platform hosted at https://beta.taqniya.net. Businesses ("merchants") use it to connect their Facebook Pages, Instagram professional accounts, WhatsApp Business accounts and Telegram bots, answer their customers with an AI assistant and their own staff, manage WhatsApp message templates, and sync their products to a Meta product catalog.
This policy covers two groups of people: merchants who sign in to the App, and the end customers who message those merchants. For end-customer conversations, the merchant decides why and how the conversation is handled; we process that data on the merchant's behalf.
2. What data we collect
From merchants
- Account data: name, email address, password (stored as a hash) and company details you enter.
- Data from Meta when you connect an account: through Facebook Login, Facebook Login for Business or WhatsApp Embedded Signup we receive your public profile (name), the Pages and Instagram accounts you choose, and for WhatsApp: your WhatsApp Business Account ID, phone number ID, display phone number, verified business name, business portfolio ID and name, and any product catalog you choose. If you connect the number you already use in the WhatsApp Business app, Meta also shares that number's recent 1:1 chat history (up to six months), copies of the messages you send from the app afterwards, and your contact list.
- Access tokens: the Page tokens and WhatsApp business tokens Meta issues to the App, so it can receive messages and act on your behalf.
- Content you create: agent instructions, products (names, descriptions, prices, images), WhatsApp message templates and business profile details.
About end customers
- Messages: the text, images, voice notes and files customers send to a merchant on Messenger, Instagram, WhatsApp or Telegram, and the replies sent by the merchant or the AI assistant.
- Identifiers: Page-scoped IDs, Instagram-scoped IDs, WhatsApp IDs (the customer's WhatsApp phone number) and WhatsApp profile name, and Telegram chat IDs.
- Order details a customer provides in a chat when ordering (for example name, phone number and delivery address).
Technical data
- Request logs, error logs and usage counts (for example AI token usage) used for security, debugging and billing.
3. How we use data
- To deliver the service: receive messages through Meta's and Telegram's APIs, generate and send replies, and show conversations in the merchant's inbox.
- WhatsApp: to onboard the merchant's WhatsApp number (register it, subscribe it to message webhooks), send messages and approved templates the merchant chooses, create and manage message templates, and update the WhatsApp business profile. For a number that stays in the WhatsApp Business app, to show its existing chats in the inbox and to pause automatic replies in a chat when the merchant answers it from the app. We do not store the app's contact list.
- Catalogs: when the merchant asks, to create a catalog in the merchant's Meta business portfolio, upload the merchant's products to it, connect it to their WhatsApp number, and send product messages. Each product also gets a public product page on our domain, which Meta requires as the product link.
- To record orders, show analytics to the merchant, and pass order details to a delivery company the merchant connects.
- To secure the service, prevent abuse, and bill for usage.
- To improve a merchant's agent from that merchant's own replies, including replies sent from the WhatsApp Business app ("learn from admin replies"). This is on by default for Facebook Pages, Instagram accounts and WhatsApp numbers. Merchants can switch it off for a Facebook Page (which also covers its Instagram account) or a Telegram bot in its channel settings, and for a WhatsApp number by asking us.
We do not use Meta Platform Data for advertising, and we do not sell it.
4. AI-generated replies
The App generates replies from the recent conversation, the merchant's instructions and the merchant's products. To do this, message content (including voice notes and images, for transcription and understanding) is sent to our AI model providers, such as Google (Gemini API), who process it on our behalf under their API terms. We do not use conversation content to train AI models. Merchants can turn automatic replies off per agent and per conversation at any time.
5. Sharing
We share data only with:
- Meta Platforms (Facebook, Instagram, WhatsApp) — to receive and send messages, manage templates, and manage catalogs, as the merchant requests.
- Telegram — for merchants who connect a Telegram bot.
- Service providers who process data for us: AI model providers (section 4) and our hosting provider.
- Delivery companies the merchant connects — order details only, for delivery.
- Authorities when required by law. We review each request, and disclose only what the law requires.
We do not sell or rent personal data.
6. Where data is stored
Our servers are located in the European Union. Our AI model providers may process data in other countries, including the United States.
7. Data retention
- Conversations from a connected Page, Instagram account or WhatsApp number are deleted when the merchant disconnects it.
- Access tokens and per-channel settings (blocked or paused chats) are deleted on disconnect.
- Orders are the merchant's business records; they are kept after a disconnect and deleted when the merchant's account is deleted.
- Catalogs and templates are created inside the merchant's own Meta business assets. They stay there under the merchant's control after a disconnect and can be removed in Meta Commerce Manager or WhatsApp Manager.
- Logs are kept for a limited period for security and debugging.
- Merchant accounts are deleted on request.
8. Data deletion
- Merchants: disconnect a Page, Instagram account or WhatsApp number on the agent's "Connect Socials" tab to delete its conversations and tokens immediately. To delete your whole account, email info@taqniya.net from your account's email address.
- End customers: ask the business you messaged, or email info@taqniya.net with the business name and your WhatsApp number or account name. We delete your conversations within 30 days.
- Through Facebook: if you remove the App in your Facebook settings, Meta notifies our data deletion callback (
https://beta.taqniya.net/fb/data-deletion-callback) and we delete the data linked to your account.
Step-by-step instructions: https://beta.taqniya.net/data-deletion.
9. Security
All traffic uses HTTPS. Access tokens are kept on our servers, are never sent to browsers, and are used only for the account they were issued for. Access to the production database is restricted to the people who operate the service. Webhook requests from Meta are checked against Meta's signature before they are processed.
10. Your rights
You can ask us for a copy of your data, or ask us to correct or delete it, by emailing info@taqniya.net. End customers can also exercise these rights through the business they messaged.
11. Children
The App is for businesses and is not directed to anyone under 13. We do not knowingly collect data from children.
12. Changes
We may update this policy. The "Last updated" date above shows the latest change, and material changes are announced in the App.
13. Contact
TAQNIYA AL-ALIYA LTD (company number 17272167, registered office 182-184 High Street North, London E6 2JA, United Kingdom), together with its business TL4 LTD · info@taqniya.net
This policy is written to meet Meta Platform Terms, the Developer Policies, the WhatsApp Business Messaging Policy and applicable data-protection law.